Privacy Policy

Last Updated: July 16, 2026

Pronto Phone Repair respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Pronto Phone Repair collects, uses, stores, and protects information when you visit our website, contact us, request phone repair services, participate in a device trade-in, or otherwise interact with our business.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

We may collect personal information that you voluntarily provide when you contact us, request a service, submit a form, communicate with our team, or bring a device to us for repair or trade-in.

This information may include:

• Your full name

• Email address

• Telephone number

• Mailing or billing address

• Device brand, model, and condition

• Information about the repair or service requested

• Appointment or service details

• Trade-in information

• Payment and transaction information

• Messages, questions, reviews, or other communications

• Any additional information you choose to provide

Please do not submit passwords, PIN codes, financial account information, or other highly sensitive information through an unsecured website form.

Device Repair Information

When you bring a phone or other device to Pronto Phone Repair, we may collect information necessary to inspect, diagnose, repair, test, or process the device.

Depending on the service requested, this may include:

• Device make and model

• Serial number or device identification number

• Description of the damage or technical issue

• Repair history

• Device condition

• Parts required

• Diagnostic and repair results

In some cases, temporary access to certain device functions may be necessary to test whether a repair has been completed successfully.

Customers are encouraged to back up their data, remove sensitive information when possible, and sign out of personal accounts before submitting a device for repair.

Trade-In Information

If you request a trade-in evaluation, we may collect information about your device, including its model, age, condition, functionality, serial number, identification number, and estimated value.

We may also request proof of identity, proof of ownership, or other information necessary to confirm that the device is eligible for trade-in.

Trade-in information may be used to:

• Evaluate the condition and value of the device

• Confirm device ownership

• Check trade-in eligibility

• Detect stolen, lost, locked, or fraudulently obtained devices

• Complete the trade-in transaction

• Comply with applicable legal requirements

Payment Information

When you purchase a repair service, product, or other service, payment information may be collected and processed.

Payments may be handled by banks, payment processors, e-commerce platforms, or other third-party service providers. Pronto Phone Repair may not directly store complete credit card or debit card numbers.

Payment providers process your information according to their own privacy policies and security practices.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Referring website

• Pages viewed

• Time and date of visits

• General geographic location

• Website interactions

• Cookie and tracking information

This information helps us understand how visitors use our website, identify technical problems, improve performance, and protect the website from misuse.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze traffic, improve performance, and understand how visitors interact with the website.

Cookies are small data files placed on your browser or device.

Types of cookies used on the website may include:

Essential Cookies

These cookies are necessary for the website to function correctly and cannot always be disabled.

Analytics Cookies

These cookies help us understand website traffic, page visits, visitor interactions, and website performance.

Functional Cookies

These cookies may remember your preferences and improve your experience on the website.

Advertising Cookies

If advertising or remarketing services are used, these cookies may help display relevant advertisements or measure advertising performance.

You may be able to control or delete cookies through your browser settings. Disabling cookies may affect certain website features.

How We Use Your Information

We may use the information we collect to:

• Respond to questions and service inquiries

• Schedule or manage repair appointments

• Diagnose and repair devices

• Provide repair estimates

• Evaluate devices for trade-in

• Process payments and transactions

• Communicate about repairs, orders, or services

• Provide customer support

• Maintain service and transaction records

• Improve our website, services, and customer experience

• Detect fraud, theft, abuse, or security threats

• Protect our business, customers, and legal rights

• Comply with laws, regulations, and legal obligations

• Send marketing messages when permitted by law

• Fulfill any other purpose disclosed when information is collected

Text Messages, Calls, and Emails

If you provide your telephone number or email address, we may contact you regarding:

• Repair updates

• Appointment information

• Estimates

• Service questions

• Payment or transaction issues

• Trade-in evaluations

• Customer support

• Important business notices

Marketing emails or promotional messages may only be sent when permitted by applicable law.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us directly.

Text message and data rates may apply depending on your mobile carrier and service plan.

How We Share Information

Pronto Phone Repair does not sell personal information for money.

We may share information with service providers that help us operate our business, such as:

• Website hosting providers

• Payment processors

• Appointment scheduling providers

• Email and communication platforms

• Analytics providers

• Marketing service providers

• Cloud storage providers

• Repair parts suppliers

• Fraud prevention services

• Professional advisers

• Legal and regulatory authorities

These providers may only receive the information reasonably necessary to perform their services.

We may also disclose information when reasonably necessary to:

• Comply with a law, regulation, court order, or legal request

• Protect our rights, property, customers, employees, or business

• Investigate fraud, theft, misuse, or security incidents

• Enforce our agreements and policies

• Complete a business sale, merger, transfer, or reorganization

• Prevent harm or illegal activity

Third-Party Services and Links

Our website may contain links to websites, payment providers, social media platforms, maps, review sites, or other third-party services.

We do not control the privacy, security, or content practices of third-party websites. When you leave our website or use a third-party service, your information will be governed by that provider’s privacy policy.

We encourage you to review the privacy policies of any third-party services you use.

Website Analytics

We may use website analytics tools to understand how visitors use our website.

These tools may collect information such as:

• Pages visited

• Time spent on the website

• Browser and device information

• General location

• Referring pages

• Website interactions

Analytics information is generally used to improve website design, performance, content, and usability.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, storage system, or repair process can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through unsecured email messages or website forms.

Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide requested services

• Maintain repair and transaction records

• Handle warranties or service disputes

• Complete trade-in transactions

• Meet accounting and tax requirements

• Prevent fraud

• Comply with applicable laws

• Protect our legal rights

Information that is no longer required may be deleted, anonymized, or securely destroyed, subject to legal and operational requirements.

Customer Device Data

Pronto Phone Repair does not intentionally access personal photos, messages, contacts, documents, applications, or accounts unless access is reasonably necessary to perform or test an authorized repair.

Customers remain responsible for backing up their information before submitting a device.

Before bringing a device for repair, customers should consider:

• Creating a complete data backup

• Removing memory cards

• Removing SIM cards when appropriate

• Signing out of sensitive accounts

• Disabling mobile payment features

• Removing confidential information

• Recording the device serial number

• Enabling repair or maintenance mode when available

Pronto Phone Repair is not responsible for data that is lost due to an existing device defect, hardware failure, software problem, data corruption, or circumstances outside our reasonable control, except where prohibited by law.

Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13 without appropriate parental or guardian consent.

If you believe a child has provided personal information to us, please contact us so we can review and, when appropriate, delete the information.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request a copy of certain information

• Object to or restrict certain uses

• Withdraw consent

• Opt out of marketing communications

• Request information about data-sharing practices

Privacy rights are subject to applicable laws, verification requirements, and legal exceptions.

To submit a privacy request, contact us using the details listed below. We may need to verify your identity before completing the request.

California Privacy Rights

California residents may have additional privacy rights under applicable California privacy laws.

Depending on how the law applies to our business, California residents may have the right to request:

• The categories of personal information collected

• The sources from which information was collected

• The purposes for collecting or using information

• The categories of third parties receiving information

• Access to specific personal information

• Correction of inaccurate personal information

• Deletion of eligible personal information

• Information about the sale or sharing of personal information

• The right to opt out of certain sales or sharing

• Equal service without unlawful discrimination for exercising privacy rights

Pronto Phone Repair does not sell personal information for money.

Do Not Track Signals

Some internet browsers allow users to send a “Do Not Track” signal.

Because there is no universally accepted technical standard for responding to these signals, our website may not currently respond to every Do Not Track request.

You may manage cookies and tracking preferences through your browser or device settings.

International Visitors

If you access this website from outside the country where Pronto Phone Repair operates, your information may be processed or stored in a country with different privacy laws from your own.

By using the website and submitting information, you acknowledge that your information may be transferred and processed as described in this Privacy Policy, subject to applicable law.

Changes to This Privacy Policy

Pronto Phone Repair may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

Contact Us

For questions about this Privacy Policy, your personal information, or a privacy-related request, please contact:

Pronto Phone Repair

Website: https://prontophonerepair.com/