Terms and Conditions

Last Updated: July 16, 2026

Welcome to Pronto Phone Repair.

These Terms and Conditions govern your use of the Pronto Phone Repair website and any repair, diagnostic, trade-in, product, or related service provided by Pronto Phone Repair.

By accessing our website, requesting an estimate, submitting a device for service, participating in a trade-in, purchasing a product, or otherwise using our services, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

1. About Pronto Phone Repair

Pronto Phone Repair provides smartphone, mobile device, diagnostic, repair, trade-in, and related services.

Our contact information is:

Business Name: Pronto Phone Repair

Website: https://prontophonerepair.com/

Email: Phonerepair101@icloud.com

Phone: +1 (214) 288-2327

2. Eligibility to Use Our Services

You must be at least 18 years old to enter into a repair, purchase, or trade-in agreement with Pronto Phone Repair.

A customer under 18 must have permission from a parent or legal guardian. We may require the parent or guardian to approve the service or transaction.

By submitting a device to us, you confirm that you:

Own the device or have the legal authority to authorize service

Have permission to access, repair, sell, or trade the device

Have provided accurate information about the device

Are not submitting a stolen, lost, counterfeit, or fraudulently obtained device

We may refuse service if ownership or authorization cannot be reasonably confirmed.

3. Repair Estimates

Any price quoted before inspecting a device is an estimate only.

The final repair price may change after the device has been inspected or diagnosed. Additional damage, missing components, previous repairs, liquid exposure, internal damage, software problems, or unavailable parts may affect the final price.

We will attempt to obtain your approval before performing work that materially increases the original estimate.

An estimate may include:

Replacement parts

Labor

Diagnostic services

Shipping or handling

Taxes

Additional services requested by the customer

Estimates are valid for the period stated when provided. If no period is stated, the estimate may be changed or withdrawn at any time before the repair is authorized.

4. Diagnostic Services

Some device problems cannot be identified without opening, testing, or partially disassembling the device.

A diagnostic fee may apply even if:

The device cannot be repaired

You decide not to proceed with the repair

Replacement parts are unavailable

The cost of repair exceeds the device’s value

The issue is caused by software, data corruption, motherboard damage, or another condition outside the original repair request

Any diagnostic fee will be disclosed before the diagnostic service is performed whenever reasonably possible.

5. Authorization to Perform Repairs

By approving a repair, you authorize Pronto Phone Repair and its technicians to:

Inspect the device

Open or disassemble the device

Perform diagnostic tests

Disconnect or remove components

Install replacement parts

Update or restore software when authorized

Test device features after the repair

Take other reasonable steps necessary to complete the approved service

We will only perform services that are reasonably related to the authorized repair unless additional approval is obtained.

6. Existing Damage and Repair Risks

Electronic devices may contain fragile, worn, damaged, or previously repaired components.

Opening or repairing a device may reveal or worsen pre-existing problems that were not visible before service. These may include:

Cracked or weakened frames

Damaged screens or back glass

Stripped screws

Missing components

Damaged connectors

Corrosion

Liquid damage

Swollen batteries

Motherboard problems

Previous improper repairs

Non-original replacement parts

Software corruption

Face recognition, fingerprint, or biometric issues

Pronto Phone Repair is not responsible for pre-existing damage or for problems caused by the device’s prior condition, except where liability cannot legally be excluded.

If continuing a repair could create a significant risk of additional damage, we may stop the work and contact you.

7. Replacement Parts

Repairs may use original equipment manufacturer parts, refurbished parts, aftermarket parts, compatible parts, or previously used parts, depending on availability, price, and the service selected by the customer.

Unless specifically confirmed in writing, replacement parts should not be assumed to be manufactured or certified by the original device manufacturer.

Replacement parts may differ slightly from original components in:

Color

Brightness

Sensitivity

Fit

Finish

Performance

Battery capacity

Manufacturer branding

Software compatibility

We will make reasonable efforts to explain available part options before completing the repair.

8. Water Resistance

Opening, damaging, or repairing a device may reduce or eliminate its original water-resistant or dust-resistant qualities.

Pronto Phone Repair does not guarantee that a repaired device will remain water-resistant, waterproof, or dust-resistant after service.

Customers should keep repaired devices away from water, steam, rain, excessive moisture, and other liquids.

9. Customer Data and Backups

Customers are responsible for backing up all device data before submitting a device for repair, diagnosis, or trade-in.

Device data may include:

Photos and videos

Contacts

Messages

Documents

Applications

Account information

Passwords

Authentication data

Business files

Personal information

Cloud access

Payment information

Repair services may result in data loss, data corruption, factory reset, software restoration, or loss of access to certain accounts or applications.

Pronto Phone Repair does not guarantee that customer data will be preserved or recoverable.

To the maximum extent permitted by law, Pronto Phone Repair is not responsible for lost, damaged, corrupted, altered, or inaccessible data.

10. Device Access and Passcodes

Certain repairs may require access to device functions to diagnose or test the completed work.

If a passcode or temporary access method is required, it will only be used for reasonable diagnostic or testing purposes.

Customers should remove or secure sensitive personal information before submitting a device.

Where supported by the device, customers may use maintenance mode, repair mode, guest mode, or another limited-access feature rather than sharing a primary passcode.

Pronto Phone Repair does not intentionally review personal files, photos, messages, or account content unless access is necessary to perform an authorized service.

11. SIM Cards, Memory Cards, and Accessories

Customers should remove SIM cards, memory cards, cases, screen protectors, cables, chargers, and other accessories before submitting a device unless those items are required for testing.

Pronto Phone Repair is not responsible for accessories that are not recorded on the service receipt or repair order.

12. Repair Completion Times

Any repair time provided is an estimate and not a guarantee.

Repair times may be affected by:

Part availability

Shipping delays

Device condition

Diagnostic findings

Manufacturer restrictions

Software problems

Additional customer approvals

Supplier delays

Weather

Holidays

Events outside our reasonable control

Pronto Phone Repair is not responsible for losses resulting from a delayed repair, except where required by law.

13. Unrepairable Devices

Some devices may not be repairable due to severe damage, unavailable parts, discontinued components, software restrictions, motherboard failure, or repair costs exceeding the practical value of the device.

Payment may still be required for authorized diagnostic work, attempted repairs, special-order parts, or labor already completed.

We do not guarantee that every device can be repaired.

14. Special-Order Parts

A deposit or advance payment may be required before we order a replacement part.

Deposits for special-order parts may be non-refundable once the order has been placed, particularly when the part was ordered specifically for the customer’s device.

If the supplier cancels the order or cannot provide the part, we will refund the applicable unused part payment, subject to any disclosed diagnostic or labor charges.

15. Payment Terms

Payment is due when the repair or service is completed unless another arrangement has been approved in writing.

We may require partial or full payment before:

Ordering parts

Beginning certain repairs

Providing diagnostic services

Returning a repaired device

Completing a trade-in transaction

Accepted payment methods may be displayed at the business location, during checkout, or when the service is arranged.

Customers are responsible for applicable taxes, fees, shipping costs, and other disclosed charges.

16. Repair Warranty

Certain repairs or replacement parts may include a limited warranty.

The warranty period and coverage, if any, will be stated on the repair receipt, service order, invoice, or separate warranty document.

Unless otherwise stated in writing, a repair warranty only covers a defect in the specific replacement part installed or the specific repair service performed.

A repair warranty does not cover:

New physical damage

Cracked glass or screens

Accidental drops or impact

Liquid or moisture damage

Misuse or neglect

Damage caused by another repair provider

Unauthorized modifications

Software problems

Malware or viruses

Data loss

Normal wear and tear

Battery wear after normal use

Damage to unrelated components

Pre-existing damage

Manufacturer defects unrelated to our work

Devices that have been opened or altered after our repair

Damage caused by incompatible accessories or chargers

Proof of purchase may be required for warranty service.

17. Warranty Remedies

If a repair qualifies for warranty coverage, Pronto Phone Repair may, at its discretion:

Inspect the device

Reperform the covered repair

Replace the defective covered part

Provide store credit

Refund the amount paid for the covered repair

The available remedy may depend on part availability, the device’s condition, and applicable law.

A warranty does not automatically entitle the customer to replacement of the entire device.

18. Manufacturer Warranties

Repairing or opening a device through an independent repair provider may affect a manufacturer’s warranty, insurance plan, carrier protection plan, or other third-party coverage.

Customers are responsible for checking their manufacturer, carrier, retailer, or insurance terms before authorizing a repair.

Pronto Phone Repair is not responsible for the cancellation or denial of third-party warranty or insurance coverage.

19. Device Pickup

Customers must collect completed devices within the pickup period communicated by Pronto Phone Repair.

A valid receipt, identification, repair-order information, or other proof of authorization may be required before a device is released.

We may refuse to release a device when ownership, identity, payment, or pickup authorization cannot be reasonably confirmed.

20. Abandoned Devices

A device may be considered abandoned if it is not collected within [ADD NUMBER, SUCH AS 30, 60, OR 90] days after we notify the customer that:

The repair is completed

The device cannot be repaired

The customer declined the repair

The device is ready to be returned

Payment is overdue

We will make reasonable efforts to contact the customer using the contact information provided.

To the extent permitted by applicable law, an abandoned device may be:

Recycled

Sold

Used for parts

Donated

Disposed of

Otherwise handled to recover unpaid charges

Storage fees of [ADD STORAGE FEE OR DELETE THIS SENTENCE] may apply after [ADD NUMBER] days.

Any treatment of abandoned property will remain subject to applicable local and state laws.

21. Trade-In Eligibility

Pronto Phone Repair may offer trade-in services for eligible phones or mobile devices.

Trade-in eligibility and value may depend on:

Device make and model

Age

Storage capacity

Physical condition

Functional condition

Activation status

Carrier status

Account locks

Serial number or device identification number

Current resale demand

Availability of replacement parts

Results of lost-or-stolen device checks

We may refuse any trade-in at our discretion, subject to applicable law.

22. Trade-In Ownership Requirements

By submitting a device for trade-in, you represent that:

You are the lawful owner of the device

You have the authority to sell or transfer it

The device is not lost or stolen

The device is not subject to an unpaid financing agreement

The device is not subject to a lien or ownership dispute

All information you provide is truthful and accurate

We may request identification, proof of purchase, proof of ownership, or other documentation.

Suspected stolen or fraudulent devices may be rejected and reported to the appropriate authorities.

23. Trade-In Device Locks and Data

Before completing a trade-in, the customer must:

Back up important information

Sign out of personal accounts

Remove cloud activation locks

Disable Find My iPhone, Find My Device, or similar services

Remove SIM and memory cards

Perform a factory reset when instructed

Remove payment cards and mobile-wallet access

A device that remains account-locked, carrier-blocked, blacklisted, reported lost, or reported stolen may be rejected or assigned a lower value.

Pronto Phone Repair is not responsible for data remaining on a traded device when the customer failed to remove it.

24. Trade-In Quotes and Final Values

Online, telephone, email, or preliminary trade-in quotes are estimates only.

The final value will be determined after the device is physically inspected and tested.

The value may be reduced if the device:

Is a different model than described

Has hidden damage

Does not power on

Has a damaged screen or frame

Has liquid damage

Has account or activation locks

Has missing components

Has non-original parts

Has been improperly repaired

Is blacklisted or carrier-blocked

Fails functional testing

The customer may accept or reject the revised offer before ownership is transferred, unless a separate agreement states otherwise.

25. Finality of Trade-In Transactions

Once a trade-in offer has been accepted, payment has been issued, and ownership has transferred to Pronto Phone Repair, the transaction may be considered final.

The device may be erased, repaired, resold, recycled, dismantled, or transferred to another party.

A traded device may no longer be available for return after the transaction has been completed.

26. Promotions and Bonus Offers

Promotions, discounts, coupons, trade-in bonuses, and limited-time offers may be subject to separate conditions.

Unless otherwise stated:

Promotions cannot be combined

Promotional value has no cash value

Eligibility may depend on device condition or transaction value

Limits may apply per device, customer, household, or transaction

Promotions may end or change without notice

Fraudulent, duplicate, or ineligible submissions may be rejected

The promotional amount may not exceed the stated maximum

Promotional terms displayed with a specific offer will control if they conflict with these general Terms and Conditions.

27. Returns and Refunds

Repair-service charges are generally non-refundable after the authorized work has been completed.

Refund eligibility for products, parts, deposits, diagnostics, or unsuccessful repairs will depend on:

The type of service

Whether labor was performed

Whether parts were installed

Whether parts were specially ordered

The stated warranty

Applicable consumer-protection law

Any approved refund may be issued through the original payment method or another agreed method.

28. Website Use

You may use this website only for lawful purposes.

You agree not to:

Interfere with the operation or security of the website

Attempt unauthorized access to the website or its systems

Upload malicious software or harmful code

Submit false, misleading, or fraudulent information

Impersonate another person or business

Copy or exploit website content without permission

Use automated systems to scrape or overload the website

Use the website to violate another person’s rights

Engage in conduct that may damage Pronto Phone Repair

We may restrict or terminate access for misuse of the website.

29. Website Information

We make reasonable efforts to keep website information accurate. However, we do not guarantee that all descriptions, pricing, availability, promotions, repair times, or other website information will always be complete, current, or error-free.

Website content may be updated, corrected, or removed without notice.

An error on the website does not require us to provide a service or product at an incorrect price when the error was obvious or reasonably identifiable.

30. Intellectual Property

The Pronto Phone Repair name, website content, text, graphics, logos, designs, images, and other materials are owned by or licensed to Pronto Phone Repair unless otherwise stated.

You may not reproduce, distribute, publish, modify, sell, or commercially exploit our content without prior written permission.

Third-party names, logos, products, and trademarks remain the property of their respective owners.

31. Third-Party Websites and Services

Our website may link to payment providers, manufacturers, social media platforms, map services, review platforms, or other third-party websites.

Pronto Phone Repair does not control and is not responsible for third-party websites, content, services, security, availability, or privacy practices.

Your use of a third-party service is governed by that provider’s terms and policies.

32. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided on an “as available” and “as is” basis, except for any express written repair warranty.

Pronto Phone Repair does not guarantee that:

Every device can be repaired

A repair will restore a device to factory-new condition

All original features will remain available

Data will be preserved

Repairs will be completed by a particular time

Replacement parts will be identical to original parts

The website will always be uninterrupted or error-free

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

33. Limitation of Liability

To the maximum extent permitted by law, Pronto Phone Repair will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the website or services.

This may include:

Lost data

Lost profits

Lost revenue

Lost business opportunities

Loss of device use

Missed communications

Cost of replacement equipment

Loss caused by service delays

Where liability cannot be excluded, Pronto Phone Repair’s total liability relating to a repair or service will generally be limited to the amount paid for the specific repair or service that caused the claim.

This limitation does not apply where prohibited by law or in cases involving liability that cannot legally be limited.

34. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Pronto Phone Repair, its owners, employees, technicians, contractors, and service providers from claims, losses, expenses, or liabilities arising from:

Your violation of these Terms

False ownership or device information

Your unlawful use of the website or services

A device submitted without proper authorization

Your violation of another person’s rights

Data or content stored on your device

35. Events Outside Our Control

Pronto Phone Repair will not be responsible for delays or failure caused by events outside our reasonable control.

These events may include:

Supplier shortages

Shipping delays

Severe weather

Natural disasters

Power or internet outages

Labor disruptions

Government action

Public emergencies

Cyberattacks

Carrier or manufacturer restrictions

Other force majeure events

36. Governing Law

These Terms and Conditions are governed by the laws of [ADD STATE OR PROVINCE], without regard to conflict-of-law principles.

Any legal dispute will be handled in the appropriate courts located in [ADD COUNTY AND STATE, OR APPLICABLE JURISDICTION], unless applicable law requires a different venue.

37. Dispute Resolution

Before filing a formal legal claim, you agree to contact Pronto Phone Repair and provide a reasonable opportunity to resolve the dispute informally.

A written notice should include:

Your name and contact information

Device and repair details

Date of the transaction

Description of the dispute

Requested resolution

Supporting receipts or documents

Send dispute notices to:

Email: Phonerepair101@icloud.com

Phone: +1 (214) 288-2327

This informal-resolution requirement does not prevent either party from seeking urgent legal relief when necessary.

38. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.

The invalid provision will be limited or modified only to the extent necessary to make it enforceable where permitted by law.

39. No Waiver

Failure by Pronto Phone Repair to enforce any provision of these Terms does not waive the right to enforce that provision later.

40. Entire Agreement

These Terms, together with any repair order, invoice, written warranty, trade-in agreement, Privacy Policy, or promotion-specific terms, form the agreement between you and Pronto Phone Repair regarding the applicable website use or service.

If a signed repair order or trade-in agreement conflicts with these general Terms, the more specific signed agreement will control for that transaction.

41. Changes to These Terms

Pronto Phone Repair may update these Terms and Conditions periodically.

Changes will be posted on this page with a revised “Last Updated” date.

Changes apply to website use after the updated terms are published. Terms applicable to an existing repair or completed transaction will be determined by the agreement in effect when that transaction was authorized, unless otherwise required by law.

42. Contact Us

Questions about these Terms and Conditions may be sent to:

Pronto Phone Repair

Website: https://prontophonerepair.com/

Email: Phonerepair101@icloud.com

Phone: +1 (214) 288-2327